Please contact Customer Service for any problems or questions you may have at customerservice@flyandrod.com
Our Guarantee
Your satisfaction is guaranteed for all purchases you make from Fly And Rod / flyandrod.com. You may return any item within 30 days of receipt for a full refund of the purchased price, excluding shipping and handling. Special order items returned will have a 15% restocking fee charge. Items returned will need to include original packaging and all component items. Please download return form below and printout. Complete return form and include with return. You may all so contact customer service at customerservice@flyandrod.comand we will email you the return form and return information.
If you receive damaged goods please contact customer service as soon as possible.
If we make a mistake on an item and send you the wrong item or if it is defective we will exchange the items at no charge to you. Fly And Rod understands how receiving the wrong item is frustrating, so if we make a mistake you get 10% off your next order on us.
Shipping
All Domestic orders totaling $ 75.00 or more standard shipping is free. All Domestic order under $ 75.00 have a flat shipping rate or $ 4.95. Some oversized or heavy item my have additional shipping charges. These items will have the additional charges noted on their pricing and description information.
Most items are in stock and ship within 24 hours. At times popular items my take additional shipping time due to order replenishment. For these items it my take an additional 3-5 days to receive your order. If you need your order shipped within 24 hours please email customerservice@flyandrod.com for availability.
We charge the actual shipping on international orders.
All international orders the purchaser is responsible
for any taxes, duties or import fees charged by the
purchaser's country. Fly And Rod will not ship an international order until we receive
your authorization of the additional charges. Please
contact us by email at
sales@flyandrod.com. Please email the items you wish to
purchase, your shipping address and we will email you
back with the shipping charges
and request your approval for the shipping charges. If we do not
receive your approval within 5 days of providing the shipping
quote, Fly And Rod will assume that you do not approve of the charges and will
cancel your order. After we receive your approval of the
shipping charges Fly And Rod will ship the order and charge your
credit card the quoted shipping charge in addition to
the items ordered. Fly And Rod is nor responsible for
tax,
clearing Customs or the time it may take to clear
Customs
Special Order Items
All special order items will take about 3-5 extra business days for you to receive your order. In stock items will ship separately and if the order is under $ 75.00 there will be a charge for shipping the in stock items. All special order items have a 15% restocking fee for returns.
Returns
For all returns or exchanges please download the return form below. Complete and enclose with your return or exchange.
Categories
Fly RodsReels
Rod & Reel Combos
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Fly Tying Materials
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